This Refund Policy explains how DETOUR Realty ("DETOUR," "we," "us," or "our") handles cancellations and refunds for paid products and services offered through DETOUR Realty's websites, applications, and related platforms (collectively, the "Services"). By purchasing or subscribing to any paid Service, you agree to this Refund Policy and our Terms of Use.
1. Overview
Unless expressly stated otherwise at checkout or in a separate written agreement, all purchases are final and non-refundable.
Where a refund is available, DETOUR may issue it as a monetary refund to the original payment method or as account credit, in DETOUR's sole discretion, unless applicable law requires otherwise.
2. Subscription Billing
Certain Services are offered on a subscription basis and renew automatically at the then-current rate unless cancelled before the renewal date.
You are responsible for all charges incurred prior to the effective date of cancellation.
Fees are generally billed in advance for each billing period.
3. Cancellation
You may cancel a subscription at any time through your account settings or by contacting DETOUR Support using the contact information below.
Cancellation stops future renewals but does not automatically entitle you to a refund for the current or prior billing period.
Unless otherwise stated, access to paid features may continue through the end of the then-current paid period after cancellation.
4. Refund Eligibility
DETOUR may consider refund requests in the following limited circumstances:
Duplicate charges for the same purchase; Billing errors caused by DETOUR; Unauthorized charges resulting from a verified account compromise, subject to investigation; Service failure where a paid Service was unavailable for a material, continuous period due to DETOUR's fault and DETOUR was unable to restore access within a reasonable time after notice; or As required by applicable law.
Refund requests should be submitted within thirty (30) days of the charge date, unless a longer period is required by law.
5. Non-Refundable Items
Except where required by law, the following are not eligible for refund:
Partial billing periods or unused time after cancellation; Setup fees, activation fees, or one-time administrative fees; Third-party fees, marketplace fees, advertising spend, or pass-through costs; Custom work, professional services, consulting, or implementation already commenced or completed; Promotional, discounted, complimentary, or trial offerings, unless expressly stated otherwise; and Any purchase marked "final sale," "non-refundable," or similar at the time of purchase.
6. How to Request a Refund
To request a refund, contact DETOUR Support with:
Your full name and account email; Order/transaction ID or invoice number; Date and amount of the charge; and A brief explanation of the issue.
DETOUR may request additional information to verify the request. Submitting a request does not guarantee approval.
7. Processing Timeline
If a refund is approved, DETOUR will generally process it within ten (10) business days.
The timing for funds to appear on your statement depends on your bank or payment provider and may take additional time.
8. Chargebacks
If you believe a charge is incorrect, please contact DETOUR Support before initiating a chargeback with your bank or card issuer so we can investigate and help resolve the issue.
Filing a chargeback without first contacting DETOUR may delay resolution and, where permitted, may result in suspension of account access pending investigation.
9. Promotions and Credits
Promotional credits, coupons, and referral rewards have no cash value, are non-transferable, and are not refundable except as required by law.
If a refund is issued for a purchase that included a promotion, DETOUR may reverse related credits or recalculate the refund amount to account for the promotional discount.
10. Taxes and Fees
Applicable taxes and payment-processing fees may be non-refundable to the extent permitted by law and payment-provider rules.
Where a refund is issued, taxes may be refunded only as allowed by applicable tax rules and DETOUR's payment processors.
11. Changes to This Policy
DETOUR may update this Refund Policy from time to time. The "Effective Date" above indicates the latest revision.
Changes apply prospectively to purchases made after the updated Effective Date, unless otherwise required by law.
12. Governing Law
This Refund Policy is governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your jurisdiction provide otherwise.
13. Contact
DETOUR Realty Support Email: info@detourrealty.com Phone: 713-320-8784 Mailing Address: 1300 McGowen Street Houston, Texas 77004